Terms & Conditions

1:57pm, Wednesday 3rd September 2025

✨ Wood & Co Salon & Training – Terms & Conditions

1. Bookings

• All appointments must be made through our official booking system (Book In Beautiful).
• Contact details, including a valid email address and phone number, must be kept up to date.
• Certain treatments may require a consultation or patch test before booking. This must be organised by you 24 hours prior to your appointment, failure to do this will incur a cancellation fee.

2. Deposits & Card Capture

• We operate a card capture system for all bookings.
• No money is taken at the time of booking.
• Your card will only be charged if our cancellation/no-show policy is not adhered to.

3. Cancellations & No-Shows

• We require at least 24 hours’ notice to cancel or reschedule an appointment.
• Cancellations with less than 24 hours’ notice, or non-attendance, will result in 50% of the appointment cost being charged.
• If the payment fails/bounces, your account will be placed on hold and no further bookings can be made until the balance is cleared.

4. Patch Testing

• Patch testing is mandatory for certain treatments (e.g. tints, lamination, lash lifts, lash extensions).
• Patch tests must be carried out at least 24-48 hours prior to the appointment.
• Refusal to complete a patch test will result in the appointment being cancelled and the cancellation policy applied.

5. Late Arrival

• If you arrive late, your appointment may be shortened or cancelled at the therapist’s discretion.
• The cancellation policy may apply if we are unable to carry out the service due to lateness.

6. Age Restrictions

• Clients must be 16+ for most treatments, and 18+ for advanced treatments (PMU, microneedling, chemical peels, etc).
• Proof of age may be requested.

7. Contraindications & Medical Conditions

• Please inform us of any medical conditions, allergies, or medications before booking.
• Certain conditions may prevent us from carrying out your treatment safely.

8. Gift Vouchers

• Gift vouchers are valid for the period set as per the business and from the date of purchase unless otherwise stated. (Thus period will be stated on the voucher)
• Vouchers are non-refundable and cannot be exchanged for cash.

9. Training Courses (if applicable)

• Course bookings are non-refundable.
• Dates may be transferred with at least 14 days’ notice and subject to availability.
• Students must meet course requirements (including case studies, patch tests, and minimum age restrictions).
• Certificates will only be issued once all criteria are met.

10. Liability

• Wood & Co Salon & Training accepts no responsibility for loss or damage to personal belongings.
• All treatments are carried out following industry best practice and insurance guidelines.